SALON POLICIES
Technician Rotation Policy
To give every guest a consistently amazing experience, we use a rotation-based scheduling system. This keeps things fair, efficient, and lets our technicians shine where they’re strongest.
You’ll be paired with a technician based on availability and expertise to make sure you’re always in good hands. While we’ll do our best to accommodate requests, specific technician bookings aren’t guaranteed and may shift based on scheduling needs.
Our technicians are the heart of what we do, and we value their comfort and boundaries. If a service isn’t the right fit, we’ll gladly refer you to another talented member of our team.
Warranty Repair Policy
We stand behind our work. If something isn’t right due to an application error, we offer complimentary repairs within 7 days of your appointment. Just book your fix using the same color as your original service.
Please note: This doesn’t apply to damage caused by improper care or outside factors.
Repairs outside the 7-day window—or due to client-related damage—will be charged at our standard rate.
Children’s Service Policy
We love welcoming little ones into the salon—but with a few age-appropriate boundaries to keep everyone safe and happy.
Children under 10 can enjoy regular polish or Dazzle Dry services.
Gel enhancements are available starting at age 10.
Acrylic services are reserved for ages 13 and up.
An adult must accompany children at all times during their appointment.
For everyone’s safety, children may not wait in the salon unattended.
No-Show & Lateness Policy
We totally get that life happens—but no-shows and late cancellations affect our team and other clients.
No-show: No call or cancellation at least 2 hours in advance.
Late cancellation: Canceled less than 4 hours before the appointment.
If you’ve had 2 no-shows or 2 late cancels in a 6-month span, a $25 deposit will be required to book your next appointment.
We offer a 15-minute grace period—just give us a heads-up if you're running behind.
Arrivals more than 15 minutes late may need to be rescheduled and will be marked as a no-show.
Deposits
Clients who’ve hit the no-show or late-cancel threshold will be asked to place a $25 deposit at booking. This goes toward your service total.
If another late cancel or no-show occurs, the deposit helps cover your technician’s lost time. Prefer to roll your deposit over to your next visit? Just let us know—we’re happy to accommodate.
Nail Art
Custom nail art is available by appointment only and must be requested when booking.
Not all designs are possible in every time slot, so bring multiple inspo pics and your technician will work with you to create something magical within your appointment window.
Loyalty Rewards
Get rewarded for treating yourself!
Grab a stamp card and earn one stamp per visit (card must be present at checkout).
On your 10th visit, enjoy 20% off your service as a thank-you from us!
Tipping Policy
We’re so grateful for your generosity!
Tips are welcome via cash or card.
Cash tips collected at the front desk are delivered directly to your technician.
Card tips are distributed via direct deposit on a weekly basis.
Seeing multiple technicians? Tips are split based on time and services provided.
Phone Policy
We know life’s busy—but to keep your nails flawless and the salon peaceful, we ask that you limit phone use during detailed services.
Manicures need both hands—phone use can slow things down or affect results.
If you need to take a call, bring earbuds so you can stay hands-free.
Repeated or prolonged use may lead to incomplete services, rescheduling, or a small fee.
Please be mindful of your volume and avoid speakerphone so everyone can enjoy a calm, relaxing space.